Although this isn't the most importantaspect in order to distinguish a reliable shared website hosting company from a bad one and a reseller from a real supplier, being able to call and consult with a live person is an indicator that you aren't working with a one-person company and that you will be able to reach somebody whenever you need assistance. The phone support for website hosting services may range from common to professional, which means that the issues which can be resolved with a phone call vary based on the service provider. Generally, these matters are simpler and feature billing or first level technical issues as more difficult tasks usually require a support ticket where both you and the sysadmins can track what's going on with a given issue. Nonetheless, having the option to phone call your provider can save you lots of time and efforts for the multitude of tiny problems that will eventually appear at the time you manage your hosting account.
Phone Support in Shared Website Hosting
We know that having the option to consult with a live agent is very important, that's why we have three support lines around the globe (UK, USA and Australia) and you'll be able to contact us on the phone for fourteen hours every day. If you consider getting one of our Linux shared website hosting packages
, for example, you can phone us and find out more about our solutions before placing your order in order to ensure that we match all the system requirements for your web sites. After your order, you will be able to contact us about all of the sales or billing difficulties you may have, or receive any general or basic technical information that you need. We have aimed to find the perfect balance between telephone and ticket support, so for solely technical issues you will have to use our ticketing system, that will make it easier to follow the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be certain that there is always someone to help you when you have any queries about the semi-dedicated server
packages that we offer. Whether you wish to find out more about our plans, you have some billing issue or some general issue, you can call us. Despite the fact that some more technical troubles could need a support ticket in order to give some time to our technical support team to analyze, we'll help you with various tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on three continents - in the U.S.A., the United Kingdom and Australia, we have local phone lines in these countries as well. If you are in a different country, we also have an international number where you will be able to reach us.