If you ever have any queries related to the web hosting service in general or you experience a problem with your sites, you will have to touch base with the respective web hosting company’s client support team. It may not make any difference how fast they will respond if you’ve got a query of a generic nature, but an issue like a faulty web app update, for instance, may result in your site becoming damaged or invisible on the World Wide Web. And the longer you wait for the support team to lend a helping hand, the longer the website will be inoperative. If you offer goods or services online, any outage will influence your site in an adverse way and you can lose existing or potential visitors. A lot of hosting providers, predominantly resellers, reply to trouble tickets and e-mails within 24 hours, but in the online realm this is way too long, as customers will hardly ever revisit a site that isn’t functioning properly for a lengthy stretch of time.
One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed maximum reaction time for any customer support ticket that you open or any email that you send is only one hour, even in case you contact us during weekends and legal holidays. Regardless of the essence of your problem or query, we’ll lend a helping hand right away and will provide you with the necessary info to sort out any problem with your websites. The actual response time normally does not exceed 15 to 20 minutes, which is the reason why you can just forget about waiting around for hours and hours on end to get a problem sorted out or what’s even worse than that – waiting a whole day only to get an answer that more info is necessary whilst nothing’s resolved. We’ll offer you assistance in an instant just because we understand just how valuable time can be in the dynamic online sphere. The sixty-minute reply time guarantee is valid for any technical or billing inquiry that you might have in regards to our Linux shared website hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we are aware of just how critical it is to obtain quick assistance, we guarantee that you will never have to wait around for more than sixty minutes to get an answer to any support ticket that you send through your semi-dedicated server Control Panel. As a matter of fact, you’ll rarely need to wait around for more than 20 to 30 minutes and this is valid for any inquiry regardless of its nature – billing, technical or general. Also, our client and technical support team is working 24x7x365, which means that even in case you open a ticket during legal holidays, you will always get a blazing-fast reply, which will contain the answer to an inquiry, the solution to a complication or the info necessary to resolve an issue yourself – in case there is something that you have to do on your end. With us, you will never need to spend an entire day awaiting a response like you would with plenty of other web hosting companies.