When your website hosting supplier supplies live chat support, you are able to talk to a representative in real-time and learn helpful information or get an issue resolved promptly. The advantage of using chat instead of calling to talk with a live person is that you will need just a computer with world wide web access, so you won't pay any rates when you are in a different state or country. What's more, it'll be easier to copy and paste details for example domain names, usernames or error messages i.e. details that are sometimes difficult to share with the other party on the telephone. The real-time chat is also a much quicker solution to contact the hosting service provider's support team in comparison to using a ticketing system. Last, but not least, in case some situation needs some more time to be dealt with, you'll be able to do something different while you wait for guidance on the live chat, therefore you won't lose time - something that's not possible if you're on the phone.
Live Chat Support in Shared Website Hosting
As we consider the fact that many issues are usually resolved if you talk to a live person, we supply a live chat service for all of our prospective and active customers. Our chat is online every day and our support agents will help you with a variety of questions and issues. In case you aren't our client yet, you'll be able to learn more about our shared website hosting plans and the web hosting platform in general so that you can be certain that your sites will operate efficiently on our servers. In case you already have an account and you have some questions or you encounter any kind of issues with some of our solutions, you can join us on the live chat and we can supply you with the required information or help you troubleshoot the issue. You'll have to open a support ticket for specific problems which require longer time or the assistance of a system administrator, but for numerous common troubles you can get help on the spot.
Live Chat Support in Semi-dedicated Hosting
We provide a live chat service that is available to all our potential and active clients. If you're looking for a new hosting account, you're able to chat in real time to one of our agents and obtain more info about our Linux semi-dedicated hosting packages in order to choose the optimal package for your web sites. In case you already have an account with us, we will be able to support you in a very timely manner with billing, general and 1st level technicalissues. Even though in some cases you'll have to open a support ticket as there're things that cannot be resolved on the live chat, we can help you with numerous common tasks, for example setting up an email account in an e-mail client or redirecting one domain name to another. This way, you will benefit from prompt assistance and you will save many hours.