When your website hosting supplier supplies live chat support, you are able to talk to a representative in real-time and learn helpful information or get an issue resolved promptly. The advantage of using chat instead of calling to talk with a live person is that you will need just a computer with world wide web access, so you won't pay any rates when you are in a different state or country. What's more, it'll be easier to copy and paste details for example domain names, usernames or error messages i.e. details that are sometimes difficult to share with the other party on the telephone. The real-time chat is also a much quicker solution to contact the hosting service provider's support team in comparison to using a ticketing system. Last, but not least, in case some situation needs some more time to be dealt with, you'll be able to do something different while you wait for guidance on the live chat, therefore you won't lose time - something that's not possible if you're on the phone.