There are different ways to get in touch with the web hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you select is a ticketing system. It is the easiest medium of communication for different reasons. In the event that no customer care team representative is free at the moment and they are all busy, a telephone call may not be replied to, but a ticket will always hit home. In addition, you can copy/paste large pieces of info without needing to worry about printing mistakes, and in case a given issue requires more time to be fixed or a number of responses must be exchanged, all the info will be in the very same place, so either party can always see the steps taken by the other one. The negative aspect of using tickets to get in touch with your web hosting provider is that they are often separate from the hosting platform, which means that if you have to provide information or to adhere to guidelines, you’ll need to use at least 2 separate systems and this number could rise if you want to administer a handful of domain names. Furthermore, many hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting for a reply.