There are different ways to get in touch with the web hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you select is a ticketing system. It is the easiest medium of communication for different reasons. In the event that no customer care team representative is free at the moment and they are all busy, a telephone call may not be replied to, but a ticket will always hit home. In addition, you can copy/paste large pieces of info without needing to worry about printing mistakes, and in case a given issue requires more time to be fixed or a number of responses must be exchanged, all the info will be in the very same place, so either party can always see the steps taken by the other one. The negative aspect of using tickets to get in touch with your web hosting provider is that they are often separate from the hosting platform, which means that if you have to provide information or to adhere to guidelines, you’ll need to use at least 2 separate systems and this number could rise if you want to administer a handful of domain names. Furthermore, many hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting for a reply.
Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting packages include an integrated support ticket system, which is included in our custom-developed Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia permits you to manage everything connected with the hosting service itself in the exact same place – payments, website files, emails, tickets, etc., avoiding the necessity to sign in and out of different interfaces. In case you have any technical or pre-sales questions or any problems, you can send a ticket with a few clicks without ever leaving your Control Panel. During the process, you can pick a category and our system will offer you a number of educative articles, which will supply you with more information and which may help you fix any given problem before you actually open a ticket. We guarantee a trouble ticket response time of no more than 1 hour, even in case it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve opened a semi-dedicated server account with our company and you would like to contact our client support team, you will be able to post a ticket directly from your Hepsia Control Panel instead of using a completely different client support platform as you will have to do with the vast majority of web hosting providers on the marketplace. Our integrated trouble ticket system will enable you to send a new ticket easily and to browse through older tickets using a smart search box. Furthermore, you’ll be able to read the applicable knowledge base articles that our system will offer you on the basis of the category that you choose for your new ticket. You can accomplish all the aforementioned operations without signing out of your Hepsia Control Panel at any time, which implies that in case you bump into any complication or have an enquiry, you can contact our technicians and fix the issue in question in no more than an hour via one single support platform.