24/7 Customer Support
Find out more on what ‘customer support’ indicates in the web hosting community and about the various support types.
The accessibility to the customer and technical support that a shared website hosting company provides will tell you a lot for the services that they offer too. When you're allowed to use just e-mail messages and / or tickets, you have most likely come across a reseller not the actual website hosting provider. When this is the case, you'll probably have to wait for several days to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to get in touch with the real hosting company for extra help. If the provider provides you with different options for communication with quick response time available anytime, they're almost certainly the top provider, not a reseller. Which means that you will benefit from timely assistance and top quality support as they will have direct access to the servers where your account will be created. No matter what the problem - sales or technical, it's generally much better to be able to get in touch with your web hosting company directly using your preferred method of communication.
24/7 Customer Support in Shared Website Hosting
The customer and technical support services for our shared website hosting
packages are round-the-clock, so you can forget all about waiting for several days so as to receive assistance. In case you are not our client yet, you can give us a call, chat with an agent or send an email message. If you currently have an account, you can open a support ticket in addition to the other three options for contact. You're able to choose the best way to contact us depending on what your location is or what hardware you are using. We can help you for more or less any hosting-related question that you may have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even in such a case the maximum reply time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated hosting packages
that we supply feature 24/7 customer and technical support, so whatever the problem you experience, you can get in touch with us and we will assist you without delay. Our guaranteed response time for each email or support ticket that you open via your Hepsia web hosting Control Panel is only one hour; the actual response time hardly ever exceeds 20 min. Furthermore, we offer phone support with a couple of local numbers internationally as well as a live chat, so you will be able to contact us and find additional details about our solutions even if you don't have an account yet. We are able to help you with nearly any question or an issue you have - payment methods, plan features, email setup, hosting account settings, etc. If you employ our services, you won't ever have a situation where you need to wait for a day or two to get a problem resolved like you will have to do with a lot of other companies.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour max reply time warranty, you will enjoy quick support when you purchase a dedicated server
through our company. Our customer and technical support crews are available 24/7/365, as a result if you open a support ticket via your billing account or you send an email message related to any issue with your server or the pre-installed software on it at any time of the day, you'll get a response within one hour, even during holidays. Our ticketing system is the best option if the issue in question needs longer time to be solved or when it should be given to our administrators, since it is much easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to call us or talk to a live representative employing our chat service. If you include the Managed Services upgrade to your server plan, our admins can also assist you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 as well.