Lots of users who begin using their very first hosting account, or change companies, normally have enquiries with respect to how specific operations are carried out or stumble upon problems when setting up various things, including emails, website settings, etc. That’s the reason why, lots of web hosting companies have prepared documentation with the most common questions and issues in order to help their customers receive information quickly and easily. As a result, the help desk support staff representatives can spend more time on actual issues that some customers may be facing, as the solution for the minor things will be available on the Internet and customers will be able to cope with them without contacting the support team. Having elaborate documentation is pretty important, particularly for new users without any practical experience whatsoever, as the web hosting service involves a myriad of features and many people can become perplexed about what action to take. A good knowledge base can both help you carry out the tasks that you want and discover how the web hosting service functions in general.
Extensive Online Documentation in Shared Website Hosting
If you have ordered your very first shared website hosting
package from our company or have moved your site over to us, you will get used to our services and our custom-built Hepsia hosting Control Panel very quickly as we have compiled an extensive online knowledge base where you can find all the info that you’ll ever need – both general info about the hosting service as a whole and more specific info about the different features that you can make use of and the issues that you can stumble upon. The articles are available in two locations. The complete article archive is accessible via the Control Panel’s Help section. You can access articles that are dedicated to the different features in every section of the Control Panel too. You can learn how to accomplish practically everything, from creating an .htaccess configuration file to administering an electronic mailing list, and all the articles include comprehensive guides, so you’ll never become puzzled due to an ambiguous text. Naturally, if you encounter a more specific problem and you’re unable to find anything about it in our knowledge base, you can get in touch with our help desk support staff members 24x7.
Extensive Online Documentation in Semi-dedicated Hosting
Our Linux semi-dedicated hosting packages
feature exhaustive technical documentation where you will find information about all the functions that our custom-created Hepsia hosting Control Panel comes with, along with solutions to various questions and issues that you might bump into. All configuration manuals feature comprehensive explanations, which suggests that you will not need to worry about missing something in case you would like to export a database, for instance. The troubleshooting articles include a range of probable reasons for particular problems and the solution for each and every one of them, so in case you’re not able to send emails although you have the correct SMTP server settings, for example, you can quickly see what the reason for this may be and recover the problem with a couple of mouse clicks in your email client. As the Hepsia Control Panel offers quite a few features, you will be able to find related articles in every section. In case you desire to browse all help articles, click on the Help link, which is located in the upper right-hand corner of the Control Panel.