Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user service staff is educated to promptly address all our Linux shared website hosting packages customers’ queries and help requests. Via our ticket system, it will be easy to send your request and a support staff representative is going to go back to to you in less than max one hour. In actual fact, practice has demonstrated that the general solution period is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • Get in touch with us every time needed. Our crew of technicians will be on–line for you 24x7x365 to reply to all of your enquiries and to solve any concern you will probably have. You can easily send us a technical support ticket from the Cloud9 Webhosting Web Site Control Panel or drop a message at any time. Furthermore, on working days, you can easily give us a call or make use of the live chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • If you require assistance while working within the Control Panel, you’ll be able to always press the Help control key and pick your concern in the set of posts that will appear. We have also turned almost all articles into training videos. The list of movies will show up if you pick the Videos key located on the top right.