Client Support Channels
A One–Hour Response Guarantee
Each help request you submit to us will be replied to within maximum one hour. In case your support ticket or e–mail calls for further assistance from an admin, we’ll without delay forward it and leave a note to inform you that your issue is being worked on. If you make use of the Optional Managed Services package, any of the server administration services included there will be executed at a time that is convenient for you.
An Outstanding Customer Service
Our client support team will be at your disposal round–the–clock if you require assistance working with the Web Site Control Panel or with any of the applications that we pre–install for your convenience on the server. Furthermore if you need help tackling all the regular admin tasks on your dedicated web hosting server, you can examine the Optional Managed Services package, which includes backup disk space, Operating System updates on a weekly basis, troubleshooting and software installation services, server monitoring and restarting procedures, etcetera.
A User–Friendly Help Section
Our Web Site Control Panel was installed by default for every Linux dedicated servers hosting package. Among its features is a rather useful integrated knowledge base that will guide you step by step on all the tasks that you can carry out. Most of the educational articles also video versions which demonstrate all the actions that you can carry out in a very illustrative manner. You will find the help articles and the video tutorials in the upper right corner of each Web Site Control Panel section.